Last updated: October 2026
Digital products
Because digital products are delivered instantly and cannot be returned, all sales are generally final. If a file is faulty, missing or not as described, contact us within 7 days and we will fix it or issue a refund.
Courses
If a course is not what you expected, request a refund within 7 days of purchase, provided you have not completed a significant part of it.
Services
For custom projects, any advance payment is refundable only if work has not started. Completed milestones are non-refundable. We offer revisions as listed in your package.
How to request
Email hello@xentello.com with your order details. Approved refunds are processed within 5 to 10 business days.